Josee helps shape the patient experience from the first phone call to the final eyewear selection. As Patient Services Director, she oversees many of the systems that keep the practice running smoothly, including front-desk coordination, patient flow, team support, and service standards across the office.

With a background in psychology, years of optical experience, and NCLE certification in contact lens fitting, she brings both technical knowledge and a strong understanding of patient needs. Josee is especially passionate about helping patients find eyewear that feels comfortable, looks great, and fits their lifestyle.

Her leadership helps ensure every visit to Helmus Optometry feels organized, welcoming, and personal.