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Helmus Optometry Practice Policies

Helmus Optometry Practice Policies

Our Commitment to Your Vision Starts with Transparency

At Helmus Optometry, your vision is our priority, and that means no shortcuts. We proudly support independent frame manufacturers and use the highest quality lens labs, emphasizing quality and craftsmanship in every pair of glasses we offer.

As a dedicated, locally owned business, we’re all about honesty and transparency, especially when it comes to policies on returns and exchanges.

Eyeglass Frames Return Policy

All Sales Final

All eyewear is custom-made and considered durable medical equipment. As such, materials cannot be returned for cash or credit. Helmus Optometry will update lenses if there is a doctor-prescribed change within 90 days from the original prescription date. No refunds will be issued once eyewear orders have been submitted to the lens lab.

No Frame Exchanges

When purchasing glasses frames, you acknowledge that the frames are the desired style, size, and color. Patients who wish to alter frames after their eyeglasses have been processed, patients are responsible for 50% of the usual and customary replacement costs.

Updating Lenses in Patient’s Own Frame

Helmus Optometry is not responsible for any damage incurred when patients choose to use their own frames for new lenses. We will protect your frames to the best of our ability, but we will not credit or replace your frames if the frames you supply are damaged, broken, or lost in transit.

Contact Lens Policy

Eye Exam Prior to Contact Lens Fitting ​

A comprehensive eye exam within the past six (6) months is required before receiving any contact lens services. If your previous exam was longer than six (6) months, a new refraction is needed. The refraction will determine your up-to-date glasses prescription, which is needed to calculate an accurate contact lens prescription. If a refraction is performed, you will receive a paper copy of your glasses prescription.

Contact Lens Fitting Policy

All fees cover 90 days of follow-up care; if you experience any issues, we charge no additional fees within that time frame. Any charges associated with a contact lens fitting are due and payable regardless of whether you receive and wear contact lenses.

Acknowledgement: Contact Lens Receipt of Finalized Prescription

Our doctors always provide patients with a paper copy of their contact lens prescription at the conclusion of their contact lens fitting. On October 16, 2020, the FTC demanded that practices provide patient’s with confirmation of their contact lens prescription, which is why we require your signature acknowledging that you received a copy in the office.

Why Do Contact Lenses Cost Extra?

Contact lenses are elective medical devices that require additional responsibility and expense on behalf of patients. Getting the perfect fit for patients requires added testing and diagnostic determinations during the examination process by an optometrist or licensed contact lens examiner.

These extra tasks often include some combination of contact lens history, evaluation of contact lens prescription, contact lens over-refraction, slit lamp examination to evaluate corneal physiology and lens fit on the cornea, keratometry, and lens care instructions.