Eyeglass Frames Return Policy
Eyeglass Frames Return Policy
All Sales Final
All eyewear is custom-made and considered durable medical equipment. As such, materials cannot be returned for cash or credit. Helmus Optometry will update lenses if there is a doctor-prescribed change within 90 days from the original prescription date. No refunds will be issued once eyewear orders have been submitted to the lens lab.
No Frame Exchanges
When purchasing glasses frames, you acknowledge that the frames are the desired style, size, and color. Patients who wish to alter frames after their eyeglasses have been processed, patients are responsible for 50% of the usual and customary replacement costs.
Updating Lenses in Patient’s Own Frame
Helmus Optometry is not responsible for any damage incurred when patients choose to use their own frames for new lenses. We will protect your frames to the best of our ability, but we will not credit or replace your frames if the frames you supply are damaged, broken, or lost in transit.